Form Emails: Why is attached file showing empty?

  • Profile Image
    nbicket
    Asked on January 08, 2018 at 04:27 PM

    I have seen a previous question about this, but I am having a problem with an attachment (pdf 554KB or word 49KB) being attached as 0KB.

    When i test this, I can email the documents to myself without any problem. It's just as attachments to autoresponders that i have this problem.

    Anything I can do.

    Many thanks

    Nicholas

  • Profile Image
    Kevin_G
    Answered on January 08, 2018 at 05:44 PM

    I would recommend you to upload the file attachment making sure that there are not spaces on the file name. 

    If the problem persists, please share us the form where you're experiencing this so we can further test and investigate the problem. 

    We will wait for your response. 

  • Profile Image
    nbicket
    Answered on January 09, 2018 at 05:24 PM

    Hi Kevin

    Thank so much for your response. Problem solved!!

    With relief

    Nicholas