Square: Why am I getting "access token missing" error?

  • Olgasperez
    Asked on January 8, 2018 at 4:57 PM

    Need to fix asap I have customers who need to make the purchase today

    Jotform Thread 1342634 Screenshot
  • Kevin Support Team Lead
    Replied on January 8, 2018 at 6:48 PM

    I have checked your form and it seems to have been integrated with Square, please note that the error you have received happens when you have not successfully integrated your form with  your Square account. 

    I have also tested your form and it seems to have triggered the correct error, I used a testing cc info: 

    Square: Why am I getting access token missing error?  Image 10

    May you please check and see if the same error happens again? 

    If the problem persists, please check the web console for any errors that may be appearing on the developers tool, this guide will help you doing so: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    Please share us the image following this guide (do not attach the email on a reply to this forum response, otherwise the image will not reach this thread): https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response.