- RogerYelvington01Asked on January 08, 2018 at 06:28 PM
So for this form: https://form.jotform.com/70815512499967
I have a PDF attachment that goes out with the auto responder and it has been getting sent out for over a year, with every form submission.
Today it seemed to stop working, and causing some customer service issues, please advise as soon as possible, thank you!
Video showing issue:
- JotForm SupportJanAnswered on January 08, 2018 at 09:09 PM
Sorry for the inconvenience. I was able to replicate the issue on a simple blank form. I have now escalated this ticket to our developers so that they can take a look at it.
We will let you know via this thread once an update is available. Thank you for your patience.
- JotForm SupportRoseAnswered on January 09, 2018 at 04:08 AM
We are again sorry for this trouble and thank you for your patience.
The problem should be fixed now. I tested this on my test form and everything is working as expected now.
Feel free to contact us if you still have problems.