Attach a File option in Autoresponder is not working, the PDF attachment is always blank

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    RogerYelvington01
    Asked on January 08, 2018 at 06:28 PM

    Hi Guys,

    So for this form: https://form.jotform.com/70815512499967

    I have a PDF attachment that goes out with the auto responder and it has been getting sent out for over a year, with every form submission.

    Today it seemed to stop working, and causing some customer service issues, please advise as soon as possible, thank you!

    Video showing issue:
    https://www.useloom.com/share/400dd7d406ef4d3b994be17538bb088f


    Roger

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    Jan
    Answered on January 08, 2018 at 09:09 PM

    Sorry for the inconvenience. I was able to replicate the issue on a simple blank form. I have now escalated this ticket to our developers so that they can take a look at it.

    We will let you know via this thread once an update is available. Thank you for your patience.

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    Rose
    Answered on January 09, 2018 at 04:08 AM

    We are again sorry for this trouble and thank you for your patience. 

    The problem should be fixed now. I tested this on my test form and everything is working as expected now.

    Feel free to contact us if you still have problems.