Account History: Email option is not appearing when account language is Spanish.

  • Profile Image
    mguzmandofic
    Asked on January 08, 2018 at 06:28 PM

    I saw the link https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    but in my account doesn´t appear the option "email", please see the attached image,

    because it, I can´t check the history of the emails.

    How can I see that history of the emails?

    Thanks a lot

  • Profile Image
    Kevin_G
    Answered on January 08, 2018 at 06:36 PM

    I have checked this and I can see the issue is related to the fact that you have selected Spanish as language on your account. 

    I will report the issue to our second level so our developers can have a look on this and resolve it. 

    We will keep you updated via this thread. 


  • Profile Image
    mguzmandofic
    Answered on January 08, 2018 at 07:01 PM

    Hi Kevin G,

    If you see my "ajustes", in the option "Update Your Settings", I selected "English" a time ago, I don't selected Spanish.

    Please see the attached image.

    I have a mixture of English and Spanish in my account.

    I wait your answer.

    Thanks a lot

    Mauricio Guzmán

    1515456059history 2.jpg


  • Profile Image
    EltonCris
    Answered on January 09, 2018 at 01:49 AM

    I can see that it is set to English. Could you please try to re-login and clear your browser's cache? This might help. 

    Also, it is possible that the language is automatically set based on the language of your browser. 

  • Profile Image
    Helen
    Answered on June 19, 2018 at 08:22 AM

    Hello @mguzmandofic,

    Sorry for this inconvenience that you have and for this late response.

    The issue has been fixed now.

    Thank you,