What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi! Can you tell me why my form was disabled?

    Asked by Spicehunter on September 28, 2012 at 09:06 AM
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    Answered by AtacanC on September 28, 2012 at 09:15 AM

    Is it possible that you might have accidentally disabled it? Anyways, i have now re-enabled your form. It should be working fine by now. Can you please confirm?

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    Answered by Spicehunter on September 28, 2012 at 10:34 AM

    I am not sure how I would have done that but no it is not working yet.

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    Answered by moonzkie on September 28, 2012 at 10:39 AM

    Hi,

    Can you please clear your browsers cache, upon checking your account is already activated. Thank you.

     

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    Answered by Spicehunter on September 28, 2012 at 10:51 AM

    I had but yes its working now. Thank you =)

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    JotForm Support

    Answered by Rodjit on September 28, 2012 at 10:53 AM

    Welcome, our pleasure to help. :)

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    Answered by Spicehunter on September 28, 2012 at 11:03 AM

    And now its not again? What is going on with this thing =/

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    JotForm Support

    Answered by Rodjit on September 28, 2012 at 11:10 AM

    Hi,

    Base on the following below screenshot, you form was disabled;

     

    We support team do not have authorization to disable user forms, so this means that you may accidentally disabled it. 

    I would suggest to please change your password, logout, clear page cache and login again.

    FYI, I have reactivated again your form, so it should work now.

    Thanks

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    Answered by Spicehunter on September 28, 2012 at 11:11 AM

    Thank you I will follow the instructions above.

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    Answered by AtacanC on September 28, 2012 at 11:16 AM

    I think i know what's causing this. I found out that you have enabled the submission limit under Preferences on your Form Builder. Your limit is set to 50,000 and you have seperated 50,000 with a comma (as it should be). But the system thinks that it's 50. That might be the reason why your form is getting disabled all the time. Can you please change it to 50000 instead of 50,000? It should fix the problem.