Question about PayPal Widget

  • Profile Image
    Asked on January 08, 2018 at 08:58 PM

    Hello JotForm:

    I've created a JotForm using the JotForm PayPal widget.

    The way the form + widget seems to work is that after the user clicks the "Register" button, they are automatically taken to a PayPal page where, if they want to, they can simply bypass paying.

    To make matters worse, the user gets an automatic receipt from JotForm saying that they have completed the registration, giving them false security that they have completed the form and made the payment.

    And, I, as the administrator, gets an email showing the registration indicating payment has been made, but not until I go into my PayPal account do I discover that no such payment has been made.

    Question - is there some way to require that the user complete their payment, BEFORE they can continue with the JotForm form?  Or is there some other logic that I can apply?

    Please help.  This is an important matter to fix, before I launch the Registration page Tuesday Jan 9 morning.

    Thank you,


  • Profile Image
    Answered on January 09, 2018 at 03:03 AM

    If the payment was not completed the submissions will be marked as the Incomplete Payment. 

    Paypal Incomplete Payments FAQ

    The Autoresponder email is sent to your when the they abandon the payment on the PayPal checkout page because you set the Pending Payment Email inside of the payment field settings to Notifications and Autoresponders. 


    If you do not want to send your users Autoresponder email for the Incomplete Payments, you should set the Pending Payment Email option to No.

    It is not possible to for the users to complete the payment before submitting the form. However, you can create two forms. One with the payment field and other with your other fields. You can provide your users the link of your payment form and once that form is completed you can redirect them to your other form. 

    Redirecting Users to a Different Page

    You can also use the payment integration like PayPal Pro or PayPal Express, that have built in payment fields on the form. This way the user will enter the payment details direly on the form and they will not be able to bypass it. Please note that the Paypal Pro and Paypal Express requires Business Type Paypal account.

    Difference Between PayPal and PayPal Pro

    How to Integrate Form with Paypal Pro

    Configuring PayPal Express Integration

    Hope this will help. Let us know if you need further assistance.