Autoresponder/Attach File: pdf won't open on autoresponder emails

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    silversplashphoto
    Asked on January 08, 2018 at 09:03 PM

    I have a form and the autoresponder email contains a pdf attachment. Once the form is submitted the autoresponder email is being sent out with the attachement, however when you try to open the pdf attachment you get the message "cannot download attachment". How can I fix this? If I email the pdf directly it opens just fine, and when I tested the form yesterday it was working. Now it's now. I tried removing the pdf and reloading it, renaming it to eliminate any dashes in the file name, but no luck. 

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    Rose
    Answered on January 09, 2018 at 02:50 AM

    We are sorry for this inconvenience.

    We are aware of this problem and our developers have been working on it. Once the problem is fixed, you will be notified via this thread. 

    Thank you in advance for your understanding. 

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    Rose
    Answered on January 09, 2018 at 04:08 AM

    We are again sorry for this trouble and thank you for your patience. 

    The problem should be fixed now. I tested this on my test form and everything is working as expected now.

    Feel free to contact us if you still have problems.