Autoresponder/Attach File: Auto response PDF attachment damaged

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    NDCSavingsClub
    Asked on January 08, 2018 at 09:29 PM

    Hello, 

    I have a form that has been working for the last 6 months that has an auto-response with a PDF doc.

    Currently the document is being damaged when sent through Jotform. I have re-uploaded a fresh working copy and it is also being damaged. The file size is also showing changes, where the original is 244KB and the file when received from the auto-response is 159KB. 

    Please help. 

    -Ray


  • Profile Image
    Rose
    Answered on January 09, 2018 at 02:50 AM

    We are sorry for this inconvenience.

    We are aware of this problem and our developers have been working on it. Once the problem is fixed, you will be notified via this thread. 

    Thank you in advance for your understanding. 

  • Profile Image
    Rose
    Answered on January 09, 2018 at 04:08 AM

    We are again sorry for this trouble and thank you for your patience. 

    The problem should be fixed now. I tested this on my test form and everything is working as expected now.

    Feel free to contact us if you still have problems.