A user cannot access our form - site can't be reached

  • michaelcullen
    Asked on January 9, 2018 at 8:08 AM

    Hi

     

    We have an application form for hotels around the world to apply to join our website. A hotel owner emailed us to say she can't access the form, she gets the message "Safari can't find the server" in Safari and "This site can't be reached" in Chrome. See attachments. She can access our site and other sites.

    Do you have any ideas?

    I don't know how widespread the problem is, but I expect most hotels would just give up rather than emailing us about the problem.

    Thanks!

    Jotform Thread 1343159 Screenshot
    Page URL: http://form.jotformeu.com/32873408085358
  • michaelcullen
    Replied on January 9, 2018 at 8:09 AM

    Second screenshot attached here:

    1515503364Jotform Screenshot 2018 01 09 Screenshot 10

  • Adrian
    Replied on January 9, 2018 at 9:09 AM

    This should be an isolated problem because I can open your forms without a problem.

    It could have been temporary as well.

    Can you tell them to try again?

    If they still can't reach the form, can you get the IP address of the user who cannot access your form?

  • michaelcullen
    Replied on January 12, 2018 at 5:09 AM

    The user still cannot access our form, from 2 different locations. Her current location has the IP 

    189.234.176.70 


  • Adrian
    Replied on January 12, 2018 at 7:04 AM

    The link that you have posted is using the http protocol and it is not redirecting to https.

    Can you please try sharing the link using the https protocol?

    https://form.jotformeu.com/32873408085358


    Let us know if the issue persists.