Reset password link expired

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    lasercorp
    Asked on January 09, 2018 at 09:20 AM

    Hello,

    I am trying to rest the password- everytime I request it the link sent says it has expired....

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    Richie_P
    Answered on January 09, 2018 at 10:08 AM

    Just click LOGIN and Forgot Password.

    then insert your email address.

    An email would be sent to you with the reset instructions.

    Please let us know if you have further questions.



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    lasercorp
    Answered on January 09, 2018 at 10:30 AM

    Yes, and when we do that for the account renee@reneegordon.com we get a hyperlink to reset the password but the hyperlink gives an expired message:

    https://www.jotform.com/page.php?p=passwordreset&username=ReneeGordon&token=4e94fc83faefdadcdfd7c68a764d6f10 

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    Richie_P
    Answered on January 09, 2018 at 10:50 AM

    The corrected email address would be renee@reneegordondesign.com

    Please try again ,using that email address.


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    lasercorp
    Answered on January 09, 2018 at 12:00 PM

    the email being set to the reset the password says it is expired- everytime we try. I have attached the link: 

    https://www.jotform.com/page.php?p=passwordreset&username=ReneeGordon&token=4e94fc83faefdadcdfd7c68a764d6f10 


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    Richie_P
    Answered on January 09, 2018 at 12:10 PM

    The link you have given is identical with the link you have given above already.

    Have you tried going to the forgot password again and used the corrected email address I have given?

    Is the new link given to the email the same with the old link?

    Let us know, so we can check it further.