Privacy Settings: You're Not Authorized

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    AlphaBESTEducation
    Asked on January 09, 2018 at 09:56 AM

    My co-worker is receiving the error "You're Not Authorized" whenever she is trying to run a report on a form we have.  I have checked her account and she has full access to the form so I'm not sure what is holding her up from being able to create the report.  

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    AlphaBESTEducation
    Answered on January 09, 2018 at 10:01 AM

    To be more specific.  She is trying to run the excel report that was created and it is saying she is not authorized.

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    AlphaBESTEducation
    Answered on January 09, 2018 at 10:05 AM

    A little more detail as I was able to duplicate this in another account.  We have a form that I have access to in this sub account.  I am able to go in and see the form, edit, so forth.  I can also create an excel report.  However, when I create the excel report and then try to go in and access it (download it) I get that same error.

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    Ardian_L
    Answered on January 09, 2018 at 10:34 AM

    Can you please provide the username that is not able to access that link. I tested out the same functionality and in my case it was working fine.

    Can you please try to clear your form's cache, just in case.

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    AlphaBESTEducation
    Answered on January 12, 2018 at 11:02 AM

    It was for either jminor@alphabest.org or jmichalczak@alphabest.org that did not work when testing.  

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    aubreybourke
    Answered on January 12, 2018 at 12:21 PM

    In your user profile settings, under privacy you need to uncheck the options on this page:

    https://www.jotform.com/myaccount/settings

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