Why my order form is not working?

  • Profile Image
    Asked on January 09, 2018 at 10:01 AM

    Having issues with one of our forms and the error message is this:

    "Error during transaction

    The merchant login ID or password is invalid or the account is inactive."

    Can you please direct me how to fix this?

  • Profile Image
    Answered on January 09, 2018 at 10:31 AM

    I have cloned your form and made a test order with our test account and it went successfully.

    Can you please check your API Login ID and Transaction Key of your Merchant account and check back again?

    This is my cloned form: https://form.jotform.com/80083743570961

    You can try placing a test order to check.