502 Server Error

  • Profile Image
    shubbell
    Asked on January 09, 2018 at 11:20 AM

    Help!  I am getting a 502 Server error on the form below.  Need to process these ASAP:

    https://form.jotform.com/72696215982165

    I removed the requirement that forms be attached, thinking maybe uploading forms was causing the error, but still receiving the server error without a form attached.  

    Thanks!

  • Profile Image
    shubbell
    Answered on January 09, 2018 at 11:24 AM

    It appears that forms are actually being submitted now, but the server error is still displaying instead of the "thank you, your submission has been received" message.

  • Profile Image
    david
    Answered on January 09, 2018 at 12:08 PM

    There was a temporary error with one of our EU servers that should now be resolved.  Let us know if the issue persists and we will be happy to have another look.

  • Profile Image
    crsslo
    Answered on January 09, 2018 at 01:03 PM

    Issue persists for us.

  • Profile Image
    david
    Answered on January 09, 2018 at 01:31 PM

    There is a separate error that is currently being addressed.  This error should be resolved shortly.  Thank you for your patience.

  • Profile Image
    david
    Answered on January 09, 2018 at 01:37 PM

    Both errors should now be resolved.  Let us know if the issue persists and we will be happy to have another look.

  • Profile Image
    crsslo
    Answered on January 09, 2018 at 01:41 PM

    The issue persists for us.

  • Profile Image
    david
    Answered on January 09, 2018 at 01:45 PM

    Is there a specific form that can be used to reproduce this?  I tested your most recent form and my submission went through without issue.

  • Profile Image
    crsslo
    Answered on January 09, 2018 at 01:50 PM

    Seems to be working now...Thanks for your great support as usual.  :)

  • Profile Image
    david
    Answered on January 09, 2018 at 02:20 PM

    Thank you for confirming.  If it does return, which it should not, let us know and will look in to it as soon as possible.