Will the subscription renewed automatically at the end of the month?

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    AlexandraGavilanes
    Asked on January 09, 2018 at 11:23 AM
    Greetings and proceeded to pay a plan for a month, I would like only one month of subscription. The question is if at the end of the 30-day period it would not open, would it be renewed alone? I mean if the service is canceled only by the end of the month?
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    Sabbir
    Answered on January 09, 2018 at 12:34 PM

    If you want to use monthly subscription for one month and do not want to be billed after one month, then you can downgrade your subscription to free account and you will still have access to your forms and submissions.

    If you do not downgrade  your account, then it will be renewed automatically. So it is better to manually downgrade your account before the renewal date.

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    AlexandraGavilanes
    Answered on January 09, 2018 at 01:43 PM
    To degrade the account, I just have to send an email to this address and
    you can help me?
    2018-01-09 11:34 GMT-06:00 JotForm :
    ...
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    Sabbir
    Answered on January 09, 2018 at 01:47 PM

    You can downgrade your subscription to free account by yourself.

    Please refer to this guide to know how you can do this:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account