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CICWAsked on January 9, 2018 at 12:03 PM
A number of people using our form are receiving the following message. Yet we are receiving their submissions. However, they are not receiving a confirmation, and are submitting the form multiple times. I just ran a test submission and it worked fine. Is this problem solved?
Error: Server Error
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.
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David JotForm SupportReplied on January 9, 2018 at 12:10 PM
There was a temporary error with one of our EU servers that should now be resolved. Let us know if the issue persists and we will be happy to have another look.
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CICWReplied on January 9, 2018 at 12:11 PM
Thank you!
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crssloReplied on January 9, 2018 at 12:58 PM
The issue persists for us.
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David JotForm SupportReplied on January 9, 2018 at 1:26 PM
There is a separate error that is currently being addressed. This error should be resolved shortly. Thank you for your patience.
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David JotForm SupportReplied on January 9, 2018 at 1:38 PM
The new error should also now be resolved. Let us know if the issue persists and we will be happy to have another look.