Server Error today?

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    CICW
    Asked on January 09, 2018 at 12:03 PM

    A number of people using our form are receiving the following message. Yet we are receiving their submissions. However, they are not receiving a confirmation, and are submitting the form multiple times. I just ran a test submission and it worked fine. Is this problem solved? 

    Error: Server Error

    The server encountered a temporary error and could not complete your request.


    Please try again in 30 seconds.


     

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    david
    Answered on January 09, 2018 at 12:10 PM

    There was a temporary error with one of our EU servers that should now be resolved.  Let us know if the issue persists and we will be happy to have another look.

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    CICW
    Answered on January 09, 2018 at 12:11 PM

    Thank you! 

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    crsslo
    Answered on January 09, 2018 at 12:58 PM

    The issue persists for us.

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    david
    Answered on January 09, 2018 at 01:26 PM

    There is a separate error that is currently being addressed.  This error should be resolved shortly.  Thank you for your patience. 

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    david
    Answered on January 09, 2018 at 01:38 PM

    The new error should also now be resolved.  Let us know if the issue persists and we will be happy to have another look.