"Server Error" message received when submitting the form.

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    Asked on January 09, 2018 at 12:40 PM

    Hey Jotform.  I have a 911.  We build a simple form to sell some charity tickets.  The form is not logging entries but it is taking money.  

    So we have no emails of who paid and the only footprint is from paypal side.  

    I created a coupon code to test and it will take you over to paypal to pay and then it never redirects back and if you click return to merchant then it throws an error. 

    If you adjust the coupon to 100% discount then the page lock and then the error comes up.  


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    Answered on January 09, 2018 at 01:19 PM

    We apologize for the inconvenience, we hare reported this issue to our back-end team already. You will be updated via this thread when it gets fixed.

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    Answered on January 09, 2018 at 01:42 PM

    We just got an update from our developers and the issue should be fixed. Please test your form(s) and feel free to let us know if the issue still persists on your end.