Upload photos option not showing on form

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    MichaelManos
    Asked on January 09, 2018 at 12:50 PM

    Hi team,


    I have added the option to add photos to one of our signup forms.  The URl is http://oldtown.liverez.com/i-would-like-to-rent-out-my-home.htm

    The upload feature appears to be working on mobile device but not from a computer/desktop

    Attached is a screenshot of how it is appearing.

    Also I have updated my subscription.  Why is the Jotform logo still appearing on my forms?

  • Profile Image
    BJoanna
    Answered on January 09, 2018 at 01:48 PM

    I was able to replicate the issue on your embedded form. However, the File Upload filed is working properly on your standalone form. 

    1515523284form.JPG  

    I was that you embedded your form with the script code. maybe there are some script conflicts between your website scripts and form script. Please re-embed your form with the iFrame code to see if that will resolve the issue. Inside of this guide, you can find how to get an iFrame code of your form: 

    Getting the Form iFrame Code 

    Regarding the JotForm logo - It is no longer shown on your form. JotForm Branding option is un-checked on the settings page of your account.

    1515523663branding1.JPG

  • Profile Image
    MichaelManos
    Answered on January 10, 2018 at 03:45 PM
    I applied the IFRAME code and it still is not working. Do you have any
    suggestions? Is there something I should tell my website design team to
    make it work?
    ...
  • Profile Image
    MichaelManos
    Answered on January 10, 2018 at 03:47 PM
    I applied the IFRAME code and it still is not working. Do you have any
    suggestions? Is there something I should tell my website design team to
    make it work?
    ...
  • Profile Image
    david
    Answered on January 10, 2018 at 06:48 PM

    The take photo widget requires Flash to use on desktop.  If Flash is not installed or updated on the browser being used, the widget will not be functional.  Using a regular file upload field would be more consistent since Flash is often disabled.

  • Profile Image
    MichaelManos
    Answered on January 10, 2018 at 07:43 PM
    Brilliant. Great idea and thank you for the follow up. What is the title
    of that widget?
    ...
  • Profile Image
    BJoanna
    Answered on January 11, 2018 at 02:54 AM

    The File Upload field is a basic field not a widget. 

    1515657179upload.JPG

    You can also check this guide to see how to create a file upload form:

    How to Create File Upload Forms