Why is a client's user suspended?

  • Profile Image
    garcialuis
    Asked on January 09, 2018 at 02:52 PM

    Hi,

    A client is having problems for login into his account.

    Username: losbrunos

    This is bringing him several inconveniences in his activity. Can you reactivate his account as soon as possible?

    Thanks! 

  • Profile Image
    Nik_C
    Answered on January 09, 2018 at 04:03 PM

    The account was suspended because of this form: http://www.jotformz.com/form/70174859488674 and the reason is that you were collecting credit card information with plain text. Which is against our Terms of Use.

    1515531660Screen Shot 2018-01-09 at 9.59

    In order for us to restore that account, those fields have to be removed.

    Payments should be collected only through one of our payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    Thank you!


  • Profile Image
    garcialuis
    Answered on January 09, 2018 at 04:10 PM

    Ok Nik!! 

    Thanks a lot for your response. I understand perfectly your reasons. 

    Now... can i directly remove those fields or i have to wait for you do that?

    Right now i can't access to the account for delete the fields because the username is suspended.  

    Thanks again!!! 

  • Profile Image
    Kevin_G
    Answered on January 09, 2018 at 05:53 PM

    I have removed the fields in order to reactivate your account. 

    If you have more questions, let us know.