Unable to access my account - autosuspended

  • Profile Image
    Asked on January 09, 2018 at 05:56 PM

    I'm trying to buy this but now I can't login. I get Login failed - AUTOSUSPENDED

  • Profile Image
    Answered on January 09, 2018 at 08:31 PM

    Your account got automatically suspended by our anti-phishing filter tool because one of your forms is asking for a password. As per our terms of use, collecting login information is not allowed here in JotForm.


    I have removed the guilty fields so I can re-activated your account back in good condition. You can now use your forms and account properly.

    I hope this helps. Please let us know if you need further assistance.

  • Profile Image
    Answered on January 10, 2018 at 02:43 AM
    Well this is unusable then. We're a social media growth agency so that
    would be crucial for signups with us. No way around it?​
  • Profile Image
    Answered on January 10, 2018 at 08:45 AM

    Unfortunately no, you can't use JotForm for signups.  JotForm is a powerful online application that allows anyone to quickly create custom online forms. Using JotForm, you can create and publish forms, integrate them into your site, and receive responses by email. 

    Please let us know if you have any other question.