Cancel plan and refund fee

  • Profile Image
    Asked on January 10, 2018 at 05:51 AM

    Good morning, 

    I'd logged into my colleagues Jotform account on Friday 5 January but when I tried to create a new form was informed that the account was out of credits. I therefore upgraded to the bronze account using my credit card. Once I realised that by upgrading I still couldn't create a new form as we still didn't have enough credits, went straight in to cancel this upgrade.

    I can see that this hasn't been done and we are still listed as using the bronze account and an annual fee of £84.28 has been taken from my credit card. 

    Could you please arrange for this payment to be refunded and for our account to be downgraded as requested. 

    Could you please respond to this message using my email address:

    Many thanks, 


  • Profile Image
    Answered on January 10, 2018 at 10:00 AM

    Upon your request, I have gone ahead and cancelled your bronze yearly subscription plan. I have also processed the refund for your last subscription payment as well. Please allow 3-7 days for the amount to reflect in your account. 

    Please note that your account is now downgraded to free plan.