- communityfoundationncAsked on January 10, 2018 at 10:10 AM
- JotForm SupportdavidAnswered on January 10, 2018 at 11:16 AM
For the upgrade, are you attempting to upgrade from Bronze to Silver? The year end sale only applies to upgrading to a higher level subscription. If you are trying to upgrade to the same subscription you had before, our system is likely preventing a duplicate subscription.