Product subtotals not showing in the payment form

  • Profile Image
    limmy
    Asked on January 10, 2018 at 01:44 PM

    Hi, I'm creating a form to sell 2 backpacks, and I've created subproducts for both. Under the first one, an item subtotal is shown, but I cannot get it to show for the second product. 

    Also, is there a way to show the total of all the products being ordered, or is this only reflected at the payment page? FYI, I am using Stripe.

    Thank you for your help.

    Best regards,

    Ming Yang

  • Profile Image
    jonathan
    Answered on January 10, 2018 at 02:54 PM

    I reviewed your form and I see the sub totals for sub products were working.

    1515613802zzz 2018-01-11 03.48.45.png


    As for the Total, there seems to be a mistake on your Shipping cost settings. The Total Price should be showing by default on the payment field since you have enabled Shipping Cost.

    1515613911zzz 2018-01-11 03.46.07.png


    however in Shipping, I noticed that the amounts were just zero(0) value. Because the values were just set as zero(0), the Total Price will not show at this setting.

    1515614007zzz 2018-01-11 03.48.02.png


    If you do not intend to have Shipping Cost, you should disable/remove them instead. And then set the Total Price to ON.

    Let us know if this did not fix the issue.