Product subtotals not showing in the payment form

  • limmy
    Asked on January 10, 2018 at 1:44 PM

    Hi, I'm creating a form to sell 2 backpacks, and I've created subproducts for both. Under the first one, an item subtotal is shown, but I cannot get it to show for the second product. 

    Also, is there a way to show the total of all the products being ordered, or is this only reflected at the payment page? FYI, I am using Stripe.

    Thank you for your help.

    Best regards,

    Ming Yang

    Page URL: https://www.jotform.com/build/73547301312447
  • jonathan
    Replied on January 10, 2018 at 2:54 PM

    I reviewed your form and I see the sub totals for sub products were working.

    1515613802zzz 2018 01 11 03 Screenshot 10


    As for the Total, there seems to be a mistake on your Shipping cost settings. The Total Price should be showing by default on the payment field since you have enabled Shipping Cost.

    1515613911zzz 2018 01 11 03 Screenshot 21


    however in Shipping, I noticed that the amounts were just zero(0) value. Because the values were just set as zero(0), the Total Price will not show at this setting.

    1515614007zzz 2018 01 11 03 Screenshot 32


    If you do not intend to have Shipping Cost, you should disable/remove them instead. And then set the Total Price to ON.

    Let us know if this did not fix the issue.