All fields are not included in the PDF submissions

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    taxicaffeina
    Asked on January 10, 2018 at 02:22 PM
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    Jed_C
    Answered on January 10, 2018 at 02:35 PM

    Kindly go to your submissions page and click on the PDF icon and click on "Customize PDF".

    1515612555customize_pdf.png

    Now, click on the "Reset" button to reset all fields.

    1515612683reset_pdf.png

    I hope this helps, but let us know if you have further questions.

  • Profile Image
    taxicaffeina
    Answered on January 10, 2018 at 05:13 PM

    Hi, I've already tryied to reset the PDF but without results. Below you can see my complete form in preview mode (I've cutted/paste everything in a couple of column into jpg image). If you try to generate PDF yourself you'll see just three pages and incomplete form. All text box are removed and I don't know why! Please help me. I need that PDF have same contents as below.

  • Profile Image
    taxicaffeina
    Answered on January 10, 2018 at 05:17 PM

    1515622528my form in preview mode.jpg


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    John_Benson
    Answered on January 10, 2018 at 08:34 PM

    Please enable the "Show Headers and Texts" option in the Submission panel. To view the submission panel, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    15156344413425zzzs.png

    Try it and let us know if the issue still persists. Thank you.

  • Profile Image
    taxicaffeina
    Answered on January 11, 2018 at 06:43 AM
    Hi, thanks for your help.
    I solved visible fields, text and header, but there is a strange
    effect: some of dimensions of characters fonts are different from
    preview to PDF.

    In the form editor I setup Verdana 11 in some text field but in
    PDF layout the font size are random (see image)
    What can I do?
    Thanks




    Il 11/01/2018 02:34, JotForm ha
    scritto:



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    Answered by John_Benson

    Please enable the "Show Headers and Texts" option
    in the Submission panel. To view the submission panel,
    please follow this
    guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Try it and let us know if the issue still persists.
    Thank you.


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    Ardian_L
    Answered on January 11, 2018 at 09:08 AM

    Can you please upload your image again. Unfortunately there is no image in your latest reply. We will be waiting for your reply.

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    Taxicaffeina
    Answered on January 11, 2018 at 09:27 AM

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    taxicaffeina
    Answered on January 11, 2018 at 09:43 AM
    Can you see it now? I replied the email from my Thunderbird
    client because via web chapta generate a spam error!
    I'm still waiting a feedback tnks
    Max





    Il 11/01/2018 15:08, JotForm ha
    scritto:



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    Answered by Ardian_L

    Can you please upload your image again.
    Unfortunately there is no image in your latest reply. We
    will be waiting for
    your reply.


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    taxicaffeina
    Answered on January 11, 2018 at 10:07 AM

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    Ardian_L
    Answered on January 11, 2018 at 11:10 AM

    Unfortunately no, can you please upload the image in imgur or dropbox or anything similar and provide the url? 

    We are sorry for any inconvenience caused.

  • Profile Image
    taxicaffeina
    Answered on January 11, 2018 at 11:43 AM
    http://www.pcbplus.net/different%20chars.jpg

    here you are!
    Max


    Il 11/01/2018 17:10, JotForm ha
    scritto:



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    Answered by Ardian_L

    Unfortunately no, can you please upload the image
    in imgur or dropbox or anything similar and provide the
    url? 
    We are sorry for any inconvenience caused.


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  • Profile Image
    Ardian_L
    Answered on January 11, 2018 at 12:18 PM

    Thank you for clarification. Did you try to customize your PDF submission. 

    https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    If you are still experiencing the issue, let us know so we can submit the issue to our developers. Thank you!

  • Profile Image
    taxicaffeina
    Answered on January 11, 2018 at 12:43 PM
    Yes, I've  already checked the window
    "Customize PDF".

    See this image: http://www.pcbplus.net/samplewrongsize.jpg




    Il 11/01/2018 18:18, JotForm ha
    scritto:



    New response received



    A new response has been received:



    Answered by Ardian_L

    Thank you for clarification. Did you try to
    customize your PDF submission. 
    https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report
    If you are still experiencing the issue, let us know so
    we can submit the
    issue to our developers. Thank you!


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  • Profile Image
    Mike_G
    Answered on January 11, 2018 at 02:22 PM

    You can try to increase the font size of the texts in your form from the PDF Design page (Customize PDF). Hover the field and click the "wrench" icon to see the editing tools.

    1515698218t14_15_10.png

    Result:

    1515698515t14_21_07.png

    If you have other questions, please feel free to contact us again anytime.