Email notifications not being sent to me or to the client.

  • Profile Image
    fcfritas
    Asked on January 10, 2018 at 03:18 PM

    My form called CADASTRO is not auto responding. It doesn't send email to me and to the client. 

    It has the same configuration of the other forms I have called RESERVA. This second one works properly.

    Thanks

  • Profile Image
    BDAVID
    Answered on January 10, 2018 at 06:38 PM

    Please check your spam folder, if you find the notification there, make sure to mark them as NOT SPAM. If the issue continues, can we try doing a real submission on your form?

  • Profile Image
    fcfritas
    Answered on January 11, 2018 at 07:43 AM
    Yes you can.
    I have another question. If my client has already filled the form and he
    comes back too make another reservation, is there a way he can visualize
    the data that he filled before? Like, his is already a client and don't
    need to fill it up again unless something in his personal data has changed
    like his phone number or address.
    How can I manage this? Is the client able to change his old data or simply
    visualize the data he had entered the first time he used my service?
    Thanks again!

    2018-01-10 21:38 GMT-02:00 JotForm :
    ...
  • Profile Image
    Richie_P
    Answered on January 11, 2018 at 10:01 AM

    Did you see your email notifications already? Was the issue resolved?


    To avoid confusion, I have moved your second question to this thread https://www.jotform.com/answers/1345907-How-to-let-clients-change-their-submissions

    We will answer your second question shortly.

    Thank you.