- unkAsked on January 10, 2018 at 05:25 PM
The site doesn't seem be sending me a password reset. -Sean
- JotForm SupportJohn_BensonAnswered on January 10, 2018 at 08:39 PM
Please try it again. Your email is on our bounce list, that's the reason why you're not getting the password reset email.
I have now removed the email address (email@example.com) on our bounce list. You should receive the password reset email properly. If the issue still persists, please check your Spam folder.
By the way, I did not see any JotForm account associated with the email address (firstname.lastname@example.org)
Please provide any of the following so we can investigate it further.
- Account username
- Email address registered to the account
- Any form links that the account created
We'll wait for your reply. Thank you.