Can you push through a password reset to my email address?

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    unk 
    Asked on January 10, 2018 at 05:25 PM

    The site doesn't seem be sending me a password reset. -Sean

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    John_Benson
    Answered on January 10, 2018 at 08:39 PM

    Hi, 

    Please try it again. Your email is on our bounce list, that's the reason why you're not getting the password reset email.

    15156347314353zss.png

    I have now removed the email address (sean@affinityseattle.com) on our bounce list. You should receive the password reset email properly. If the issue still persists, please check your Spam folder.

    By the way, I did not see any JotForm account associated with the email address (sean@affinityseattle.com)

    Please provide any of the following so we can investigate it further.

    - Account username

    - Email address registered to the account

    - Any form links that the account created

    We'll wait for your reply. Thank you.