form behaves differently on other users cell phones

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    Asked on January 10, 2018 at 06:52 PM

    Our form has an option to upload files (photos).  Sometimes they come as attachments in the email and sometimes they come embedded in the .pdf.  We cant figure out why it does this.  Almost all of our users are using Samsung 6,7,8 phones.

    Scott Hollowell


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    Answered on January 11, 2018 at 12:36 AM

    Normally, an uploaded photo will appear on the PDF as an embedded image. There is also an attachment setting on the email alerts that should allow to attach the uploaded files to email alerts. This blog article refers to the feature on how to make file attachments to emails:

    However, there are instances where an image file will not appear. One of which is the type or format of image. Those that normally appear are .jpg, .png, .gif. But if the image attached is .tif or .bmp, there is a chance that it will not appear embedded since these type of image files are not designed to show on browsers.

    But for us to be able to understand your case better, it would be great if you can share with us the link to the form where this inconsistency is happening.