We are no longer receiving Notification emails when our form gets successfully submitted

  • jeffnorthway
    Asked on January 10, 2018 at 8:48 PM
    In working on the form today I must have blown something out. We are no longer receiving Notification emails—see below. I am suspect of two Conditions I deleted, but the new Condition is not working either.

    Please advise.

    1515623357Screen Shot 2018 01 10 at 2 Screenshot 10

    https://form.jotform.us/40206733146144 

  • Mike_G JotForm Support
    Replied on January 11, 2018 at 3:23 AM

    Upon checking the form from a clone version, it seems that the issue you described is caused by the condition set to send the email notification in your form.

    1515658617t03 15 58 Screenshot 10

    The issue with that condition is that the "Salesperson Photo from Randall Photography..." is a Text (HTML) field and it doesn't have a filled or unfilled state.

    1515658784t03 19 19 Screenshot 21

    If you are referring to a different field in your form that you would like to serve as the trigger to send an email notification when your form is successfully submitted, then I suggest you update the condition I mentioned above.

    If you have other questions or concerns, please feel free to contact us again anytime.