We are no longer receiving Notification emails when our form gets successfully submitted

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    jeffnorthway
    Asked on January 10, 2018 at 08:48 PM
    In working on the form today I must have blown something out. We are no longer receiving Notification emails—see below. I am suspect of two Conditions I deleted, but the new Condition is not working either.

    Please advise.

    1515623357Screen Shot 2018-01-10 at 2.23

    https://form.jotform.us/40206733146144 

  • Profile Image
    Mike_G
    Answered on January 11, 2018 at 03:23 AM

    Upon checking the form from a clone version, it seems that the issue you described is caused by the condition set to send the email notification in your form.

    1515658617t03_15_58.png

    The issue with that condition is that the "Salesperson Photo from Randall Photography..." is a Text (HTML) field and it doesn't have a filled or unfilled state.

    1515658784t03_19_19.png

    If you are referring to a different field in your form that you would like to serve as the trigger to send an email notification when your form is successfully submitted, then I suggest you update the condition I mentioned above.

    If you have other questions or concerns, please feel free to contact us again anytime.