We are no longer receiving Notification emails when our form gets successfully submitted

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    Asked on January 10, 2018 at 08:48 PM
    In working on the form today I must have blown something out. We are no longer receiving Notification emails—see below. I am suspect of two Conditions I deleted, but the new Condition is not working either.

    Please advise.

    1515623357Screen Shot 2018-01-10 at 2.23


  • Profile Image
    Answered on January 11, 2018 at 03:23 AM

    Upon checking the form from a clone version, it seems that the issue you described is caused by the condition set to send the email notification in your form.


    The issue with that condition is that the "Salesperson Photo from Randall Photography..." is a Text (HTML) field and it doesn't have a filled or unfilled state.


    If you are referring to a different field in your form that you would like to serve as the trigger to send an email notification when your form is successfully submitted, then I suggest you update the condition I mentioned above.

    If you have other questions or concerns, please feel free to contact us again anytime.