Switched to paid account forms/submittals gone

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    Asked on January 10, 2018 at 09:06 PM


    I switched from free to paid and now my forms and submittals are gone. I dont know my previous username i had it autosaved here is one of the links to the form I had before if you can look up my account from that? https://form.jotform.com/63134222282143

    Can you get the 5 forms I currently have uploaded with the submittals I have to my paid account under renestark@live.com?

    Thanks! Rene

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    Answered on January 11, 2018 at 03:29 AM

    It seems that you upgraded the wrong account. You do not have any form on the account starksocialmedia that you upgraded. 

    The form you provided was created in the account renestark. The email address of that account is rs**rk@bu********ds.com. 

    Considering that both accounts share the same IP address, I moved your forms from the account renestark to the account starksocialmedia.

    Also, please note that you have 4 forms, not 5.