Account is not active!

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    ronnbeyer
    Asked on September 29, 2012 at 09:31 AM
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    moonzkie
    Answered on September 29, 2012 at 09:41 AM

    Hi,

    We have been having an issue with our submissions counter. Your account might be one of the affected  accounts by this issue. I have reset your form submission counter and your account should be working fine now.

    Our development team has migrated our databases to a more powerful server cloud and this caused a  data replication problem between our servers, so this caused  some of the counts were increased incorrectly. 

    Please check the data on Excel and compare it to your emails, and if you see any missing entries in the Excel, then please let us know and we will look into it further

    We are truly sorry for the inconveniences caused to you.