What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account is not active!

    Asked by ronnbeyer on September 29, 2012 at 09:31 AM


  • Profile Image

    Answered by moonzkie on September 29, 2012 at 09:41 AM


    We have been having an issue with our submissions counter. Your account might be one of the affected  accounts by this issue. I have reset your form submission counter and your account should be working fine now.

    Our development team has migrated our databases to a more powerful server cloud and this caused a  data replication problem between our servers, so this caused  some of the counts were increased incorrectly. 

    Please check the data on Excel and compare it to your emails, and if you see any missing entries in the Excel, then please let us know and we will look into it further

    We are truly sorry for the inconveniences caused to you.