I have the "Pending payment email" in the PayPal options set to "Notifi

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    Asked on January 11, 2018 at 02:05 AM

    I have the "Pending payment email" in the PayPal options set to "Notifiers & autoresponders" which, per my understanding, SHOULD send the pending payment email to the addresses set up as notification recipients AND to the person who filled out the form, correct?

    In the testing I am doing right now, that is not happening for me—the notifiers came through but nothing has come through at the submitter's email address (i.e. the autoresponder doesn't seem to be working for the "Pending payment email.") I have checked the spam folder at the email address I used to submit the form and there is no pending payment message there either.

    Additionally, at the email addresses receiving the notification, the email client (Gmail) gives the warning, "This email claims to come from [domain—omitted here for public posting] but replies will go to an email address at another domain. Be careful with this message."

    What do I need to do to get the "Pending payment email" to go to the person who submitted the form as well?

    This is a re-post of a comment on How to Setup Incomplete Payment Notification Email

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    Answered on January 11, 2018 at 06:21 AM

    We have received another thread from you that the problem has been fixed. Please let us know if you have any other question.