How to add paypal tranaction id on email notification

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    lassocie
    Asked on January 11, 2018 at 09:30 AM

    Hi,

    When people pay with Paypal, we have some transaction details in the end of the submission. However, the transaction number doesn't appear. Is there a way to add it?

    Thanks

    Marie

  • Profile Image
    Richie_P
    Answered on January 11, 2018 at 11:13 AM

    You may add your paypal transaction id on your email notification by inserting the tag {myPaypal:transactionid}. Replace "myPaypal" with your form's payment field tag,in your case I am assuming "choixDe".

    Here is a sample screenshot.

    Let us know how it goes.

    Please let us know if you have further questions.

  • Profile Image
    lassocie
    Answered on January 16, 2018 at 04:43 PM
    Hi,
    I tried to add it to my form AQATP Offre d'emploi and it didn't work :(
    Can you help me further?
    Thanks
    *Marie-Ève Ducharme**Adjointe administrative*
    *L'ASSOCIÉ, Gestionnaire d'associations et d'événements*
    Tel. 514.223.6259 poste 3102
    marie-eve@lassocie.ca
    Visitez notre site web www.lassocie.ca
    2018-01-11 11:13 GMT-05:00 JotForm :
    ...
  • Profile Image
    Kevin_G
    Answered on January 16, 2018 at 05:36 PM

    It's possible to strip the information of the payment section following this guide: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts 

    However, PayPal itself does not include the transaction id, for example, this is the default and full info displayed for a PayPal transaction, this info is retrieved from the PayPal integration: 

    15161420251.png

    You may need to create an invoice from your PayPal account, this article may help you: https://www.paypal.com/us/selfhelp/article/how-do-i-create-and-send-an-invoice-faq3144#personal 

    You may also contact PayPal support in order to ask how to send invoices from PayPal transactions: https://www.paypal.com/us/selfhelp/article/How-do-I-contact-PayPal-customer-service-FAQ1920 

    I hope this helps.