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lassocieAsked on January 11, 2018 at 9:30 AM
Hi,
When people pay with Paypal, we have some transaction details in the end of the submission. However, the transaction number doesn't appear. Is there a way to add it?
Thanks
Marie
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Richie JotForm SupportReplied on January 11, 2018 at 11:13 AM
You may add your paypal transaction id on your email notification by inserting the tag {myPaypal:transactionid}. Replace "myPaypal" with your form's payment field tag,in your case I am assuming "choixDe".
Here is a sample screenshot.
Let us know how it goes.
Please let us know if you have further questions.
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lassocieReplied on January 16, 2018 at 4:43 PMHi,
I tried to add it to my form AQATP Offre d'emploi and it didn't work :(
Can you help me further?
Thanks
*Marie-Ève Ducharme**Adjointe administrative*
*L'ASSOCIÉ, Gestionnaire d'associations et d'événements*
Tel. 514.223.6259 poste 3102
marie-eve@lassocie.ca
Visitez notre site web www.lassocie.ca
2018-01-11 11:13 GMT-05:00 JotForm :
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Kevin Support Team LeadReplied on January 16, 2018 at 5:36 PM
It's possible to strip the information of the payment section following this guide: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts
However, PayPal itself does not include the transaction id, for example, this is the default and full info displayed for a PayPal transaction, this info is retrieved from the PayPal integration:
You may need to create an invoice from your PayPal account, this article may help you: https://www.paypal.com/us/selfhelp/article/how-do-i-create-and-send-an-invoice-faq3144#personal
You may also contact PayPal support in order to ask how to send invoices from PayPal transactions: https://www.paypal.com/us/selfhelp/article/How-do-I-contact-PayPal-customer-service-FAQ1920
I hope this helps.