We attempted to update the recent submission but we get the Upload Error message

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    Asked on January 11, 2018 at 10:21 AM

    Hi - 

    We are attempting to update a recent submission and when "saving the edits", the Upload Error message is returned - even without a file being uploaded.

    Please assist - thanks so much!


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    Answered on January 11, 2018 at 10:39 AM

    We are sorry for this inconvenience. 

    The problem should be fixed now. Could you please check and let us know if the problem still persists on your side. 

    Thank you in advance for your understanding. 

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    Answered on January 11, 2018 at 03:45 PM

    Hi again - 

    That bit works now (we can edit and save submissions), however, still uploaded documents issues. Details:

    We are all able to edit and save changes however, only some of us can download files attached to said submissions while others are unable to do so (but they could in the past?)

    Thoughts to fix?


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    Answered on January 11, 2018 at 04:38 PM

    You probably had the privacy checked on your account settings. You need to uncheck the file privacy if you want others to download the files. Otherwise, give them permission by allowing them the access to your account.