What are our options for emailing an NPS survey? Embed or link only?

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    PMServiceTeam
    Asked on January 11, 2018 at 11:16 AM

    I have seen several questions on this topic, however I want to clarify if any new developments have been made.  We would like to create NPS surveys using JotForm where the form can be emailed to a recipient and answered directly in the email.  We are okay with the recipient clicking their selection (0-10 scale) and being redirected to an external webpage (JotForm) where specific feedback/comments can be left. Essentially, we are looking to embed a "pretty" snapshot of the first survey question in the email - not to simply include a link. 

    From what I've read, this is not possible with JotForm.  Is that still correct?  See the attached screenshot for an example survey I received from another company.  This is definitely the preferred method for many companies, as I receive many surveys in this type of format - and I'm sure hoping JotForm is working on making this possible for us!  Please let me know.



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    Kevin_G
    Answered on January 11, 2018 at 12:31 PM

    Yes, it's not possible to embed JotForm forms in emails as far as I know, this is because some HTML codes are required to have the form working and some email providers tend to strip most of the HTML tags for security reasons. 

    However, the method that I think might work is the iFrame code, a simple version like this might load the form: 

    <iframe

           src="https://form.jotform.com/23456789"

           style="width:100%;

           height: 8815px;

           border:none;"

           scrolling="yes">

         </iframe>

    However, it might work on some email providers only. The other method is to send the link to your form so your users open the form in a new tab. 

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    I hope this helps.