Why my form does not work in phones?

  • cardiologybuca
    Asked on January 11, 2018 at 1:40 PM

    My form doesn't work in phones? I have tried adding mobile responsive widget and there is no section to tick the 'Make the form responsive'.


    My form URL is https://form.jotform.com/80105606211946


    Thank you

  • Sabbir
    Replied on January 11, 2018 at 2:49 PM

    I have checked your form in preview mode and it seems fine as far as the responsiveness is concerned.

    Please check the screenshot:

    1515700066mobilepreview Screenshot 10

    However, if you have any specific issuw which is not working as it should, then please send us a screenshot so we can check on it.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum


  • cardiologybuca
    Replied on January 11, 2018 at 4:43 PM

    Thanks for having a look. It doesn't work past that page, if you enter any number and click 'Next' it wont respond.

  • Marvih
    Replied on January 11, 2018 at 5:52 PM

    Unfortunately I wasn't able to replicate the issue. Your form is working fine, I also tested it on my mobile device and an emulated iPhone 6 device using Safari browser.

    Why my form does not work in phones? Image 10

    Can you please tell us the model of your iPhone and the Browser you used in testing your form ?

    I also suggest to try and test it using other browsers such as Google Chrome or Mozilla Firefox.

    We will wait for your response.

  • cardiologybuca
    Replied on January 12, 2018 at 1:34 AM

    I am using safari in iphone 6. My friends have used iphone 5 with safari and chrome, it didnt work.


  • Ardian_L
    Replied on January 12, 2018 at 5:16 AM

    I tested out your form on Iphone 5, ios 6 and it was still working fine. Can you please try to clear your form's cache

    Let us know if the issue persists.

  • cardiologybuca
    Replied on January 12, 2018 at 6:09 AM

    I cleared out the cache and it works perfectly now. Thank you so much for your help :)

  • Ardian_L
    Replied on January 12, 2018 at 7:17 AM

    I am glad to hear that, please let us know if you have any other question.