Why my form does not work in phones?

  • Profile Image
    cardiologybuca
    Asked on January 11, 2018 at 01:40 PM

    My form doesn't work in phones? I have tried adding mobile responsive widget and there is no section to tick the 'Make the form responsive'.


    My form URL is https://form.jotform.com/80105606211946


    Thank you

  • Profile Image
    Sabbir
    Answered on January 11, 2018 at 02:49 PM

    I have checked your form in preview mode and it seems fine as far as the responsiveness is concerned.

    Please check the screenshot:

    1515700066mobilepreview.jpg

    However, if you have any specific issuw which is not working as it should, then please send us a screenshot so we can check on it.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum


  • Profile Image
    cardiologybuca
    Answered on January 11, 2018 at 04:43 PM

    Thanks for having a look. It doesn't work past that page, if you enter any number and click 'Next' it wont respond.

  • Profile Image
    Marvih
    Answered on January 11, 2018 at 05:52 PM

    Unfortunately I wasn't able to replicate the issue. Your form is working fine, I also tested it on my mobile device and an emulated iPhone 6 device using Safari browser.

    1515711051401.gif

    Can you please tell us the model of your iPhone and the Browser you used in testing your form ?

    I also suggest to try and test it using other browsers such as Google Chrome or Mozilla Firefox.

    We will wait for your response.

  • Profile Image
    cardiologybuca
    Answered on January 12, 2018 at 01:34 AM

    I am using safari in iphone 6. My friends have used iphone 5 with safari and chrome, it didnt work.


  • Profile Image
    Ardian_L
    Answered on January 12, 2018 at 05:16 AM

    I tested out your form on Iphone 5, ios 6 and it was still working fine. Can you please try to clear your form's cache

    Let us know if the issue persists.

  • Profile Image
    cardiologybuca
    Answered on January 12, 2018 at 06:09 AM

    I cleared out the cache and it works perfectly now. Thank you so much for your help :)

  • Profile Image
    Ardian_L
    Answered on January 12, 2018 at 07:17 AM

    I am glad to hear that, please let us know if you have any other question.