What happens if our account is over the submission limit?

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    Asked on January 11, 2018 at 02:10 PM

    Hello, I am in the midst of upgrading my Jotform to a paid plan. While on the free plan, I received 2 payments, which is more than the 1 free I am entitled to per month. Before I upgrade, if someone tries to make submission/payment, will it be rejected? How do I know if someone has tried to make a submission before I upgrade? Will it still be captured by Jotform?

    Thank you for the clarification.


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    Answered on January 11, 2018 at 03:07 PM

    If the account is over limit for more than a day, all forms will be disabled until it is no longer over its limits.  Users will see a form disabled message instead of the form and would not be able to fill out the form.