Why is my account suspended?

  • Profile Image
    nwsalarms 
    Asked on January 11, 2018 at 07:11 PM

    When I try to login, it did not accept my username and password. I selected "forgot password" and reset the password. Now when I try to login is says login failed- suspended.

    Could you please reset my account so that I can login.

    Thanks,

    Kristy Nielsen

    Northwest Security

  • Profile Image
    Kevin_G
    Answered on January 11, 2018 at 08:25 PM

    I have been checking your account and you have been suspended due to the credit card and account fields that you have on your form http://www.jotform.us/form/73566767095169

    Please note that asking for account numbers and credit card fields goes against our terms. If you need to process payments then you will need a payment integration for that: https://apps.jotform.com/category/payment_processing 

    I have removed the fields from your form in order to reactivate your account, if you have questions, let us know.