DocuSign Widget: The submitter is not receiving a copy of signed document

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    capitis
    Asked on January 11, 2018 at 10:08 PM

    I am using jotforms in connection to Docusign through the docusign widget. 


    - Docusign is receiving the form, creating its own document, letting the user sign it (all good up to here) but, after signing it successfully and submitting the form, the user is not being emailed a copy of the document, which it should.

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    BJoanna
    Answered on January 12, 2018 at 03:31 AM

    Is this the form you are having an issue with - http://www.jotform.us/form/73624824884164?

    I tested your form and I did not receive signed PDF copy of the document will report this issue to our developers and we will inform you via this thread once this issue is resolved. 

    Can you please also tell us if you are receiving a copy of the document that was signed?

    I would also like to mention that your Autoresponder email is not set correctly and that your users will not receive an Autoresponder email when they submit the form. The recipient email of the Autoresponder email should be an email field. For more details please check this guide:

    Setting up an Autoresponder Email