FORM PERFORMANCE (SLOW) because of using too many conditionals

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    Bjksolutions
    Asked on January 12, 2018 at 05:31 AM

    As we have discussed yesterday the form is loading very slow. I have removed many questions for the testing purpose but still it is loading  very slow and more over we have more conditional logic's which we have to add in the form. Is it possible that you can make some changes at your end which can increase the loading speed of the form. 

    Another issue that we are facing is that when we sync this form to fetch the customer details and we have one column of "Customer ID" along with every question but it is syncing only on one column but we want it to be displayed on every column. 

    Kindly help us to resolve these issues at the earliest. Let me know if you need any other information from my end.

    If our these two issues are not resolved that we wont be able to continue with your services and unfortunately have to cancel the subscription.


  • Profile Image
    Adrian
    Answered on January 12, 2018 at 08:50 AM

    I see that you have 84 conditionals in your form.

    There seems to be some script running which is making the form load slow and affecting on it's performance. Let me look further into the issue and I will get back to you.


    Can you please explain more on what do you mean with "when we sync the form"?

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    Adrian
    Answered on January 12, 2018 at 09:09 AM

    After removing some conditionals from your form, the performance seems to increase, so the big number of conditionals seems to be the issue.

    You mentioned that you plan on adding even more conditionals, so, I am not sure what to suggest.


    I will forward this to the developers and see if they can do anything or if they have any recomandation for you.

  • Profile Image
    Bjksolutions
    Answered on January 12, 2018 at 01:43 PM
    The conditions are meant to be used so there has to be some form capability
    issues. Kindly consult your developer team may be they can make some
    changes in the source code which can help load the form faster.
    ...
  • Profile Image
    Bjksolutions
    Answered on January 12, 2018 at 01:43 PM
    We are using this form for call center. So we have linked this form with go
    auto dialer which automatically fetch the customer details and display in
    the form. So we have a unique code value which also automatically comes
    with other information but the issue we are facing is that we have that
    unique id value with almost every question which will remain same but it
    ...
  • Profile Image
    Nik_C
    Answered on January 12, 2018 at 02:51 PM

    I'm afraid that we didn't receive your last reply completely:

    1515786687Screen Shot 2018-01-12 at 8.50

    Could you please re-send it.

    Thank you!

  • Profile Image
    Bjksolutions
    Answered on January 12, 2018 at 03:43 PM
    So we have a unique code value which also automatically comes with other
    information but the issue we are facing is that we have that unique id
    value with almost every question which will remain same but it only fetches
    the value for the first column and leaves the other rest columns blank.
    Let me know if you still have confusion in understanding the query.
    ...
  • Profile Image
    Adrian
    Answered on January 12, 2018 at 03:58 PM

    The issue with the page load and performance has already been assigned to the developers and we will let you know when we have an update on that.


    I am still having problems understanding the second concern.

    Can you please explain step by step on how to reproduce the problem?

    If you can possibly add screenshots to your explanation, that would be great.

    How to Post Screenshots to Our Support Forum

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    Bjksolutions
    Answered on January 12, 2018 at 05:43 PM
    Right now i am not in the office. I will send you the screenshots and will
    explain u everything in more detail. This will be the first thing i will do
    tomorrow morning once i reach office.
    ...