- office.npcpaAsked on January 12, 2018 at 08:53 AM
For some reason every time I try to open a new Form Submission, the answers are all still encrypted. What can I do to fix this issue?
- JotForm SupportNik_CAnswered on January 12, 2018 at 10:21 AM
If you don't have a decryption key, there isn't much you can do. Even we cannot decrypt such data.
If you do have and you're able to upload the key but the data is still encrypted, then it might happen that the key is wrong.
If you don't see the upload key form, then please try Clearing Browser's cache and see if that helps.
Let us know if the issue persists.
- office.npcpaAnswered on January 12, 2018 at 10:43 AM
I'm trying to follow the instructions in the "Clearing Browser's Cache" link. But there is no option for step 3. I have the encryption key for the site, but I do not see where to enter it to resolve the issue.
- JotForm SupportNik_CAnswered on January 12, 2018 at 11:49 AM
Could you please tell us what is the Browser you're using and what exactly is the problem you're having with the decrypting from the possible problems I numbered above?
Additionally, try using this guide: https://kb.iu.edu/d/ahic for clearing the Browser's cache.