Submissions Missing! Help!

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    TCAOffice
    Asked on January 12, 2018 at 11:13 AM

    I developed a registration form for an upcoming conference, and it looks as though the only submissions that I have a log of are those who have ordered lunch through the platform. Is there any way to collect the data from the others who have registered? Several people have emailed me to confirm that they registered but did not receive a confirmation email.

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    david
    Answered on January 12, 2018 at 12:24 PM

    The users who select to bring their own lunches are being redirect to another page in the form and are not actually submitting the form.

    1515777616Capture.PNG

    Page 5 of the form looks like this:

    1515777644Capture1.PNG

    This looks like a thank you page, but it is just the last page of the form itself and there is no submit button.  Since the users aren't actually submitting the form, no emails are sent and the data is not logged.


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    TCAOffice
    Answered on January 12, 2018 at 01:46 PM

    Thank you!