What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Conditions Not Working

    Asked by iflystudios on September 30, 2012 at 08:01 PM

    I set up conditions to show additional fields when different radio buttons are selected but they don't appear when these options are selected.  It was working earlier and now all of a sudden they're not

    Page URL:
    http://dtflyers.com/order

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    Answered by pinoytech on October 01, 2012 at 02:55 AM

    Hi,

    Sorry for the inconvenience that may have caused. Your form is working fine in my end upon checking. On your form code that you have embed into your website, can you please try to change form url from http://form to http://www and do let us know if the said issue still persists or not. Deleting browser cache and cookies also might be helpful.

    Thank you!

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    Answered by iflystudios on October 01, 2012 at 12:51 PM

    I have changed the form url to http://www and deleted browser cache and cookies, but the issues still persists. I have tried in Safari, Firefox, Chrome, and my mobile phone....same issue.

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    Answered by pinoytech on October 01, 2012 at 01:03 PM

    Hi,

    Can you please confirm to us first if you are referring on this form: http://www.jotform.us/form/22708710488155 because I don't find any Forms on your webpage: http://dtflyers.com/order-form.html

    Thank you!

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    Answered by iflystudios on October 01, 2012 at 03:19 PM

    It's actually http://dtflyers.com/order

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    JotForm Support

    Answered by NeilVicente on October 01, 2012 at 07:52 PM

    @iflystudios

    Your drop down options contain invalid characters, causing the conditions to malfunction.

    — is the equivalent of the long dashes you have added to your form. I replaced them with double dashes in my test form, and the conditions worked without hassle.

    Feel free to clone my test form to your account for your convenience.

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    Answered by iflystudios on October 01, 2012 at 07:59 PM

    You guys ROCK! Thank you so much! Your service is AWESOME!!!