- wyatt121Asked on January 12, 2018 at 06:28 PM
Product descriptions are not included in transactions sent to Paypal. This is an issue, because clients cannot use the email they receive as a receipt. It is missing the product detail. See attached screenshot.
How do I fix?
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- JotForm SupportJed_CAnswered on January 12, 2018 at 08:35 PM
This is because you have the Payment Type set to "User Defined Amount". With this payment type, you will only have the total number field mapped to your PayPal transaction.
I believe you will need to use the "Sell Products" Payment Type so added products to your Payment options will list their product description on the PayPal receipt.
For further explanation, please see our guide here https://www.jotform.com/help/50-PayPal-Forms.