Payment Widget Issues

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    mrsnelson10
    Asked on January 12, 2018 at 06:39 PM

    Hello! I use the Square Widget for payment and the last three of my clients have not been able to finish the contract and/or make a payment due to errors with reading the card.

    I ran a test where it automatically fills in the information and it went through without issue, but that situation isn't exactly 'real world'. Can y'all take a look into the issue! I would appreciate it! This has happened with two different forms.

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    John_Benson
    Answered on January 12, 2018 at 08:44 PM

    Hi, could you please provide the forms link to the two forms so we can investigate it further? 

    We'll wait for your response. Thank you.

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    Ardian_L
    Answered on January 13, 2018 at 04:37 AM

    The link you have provided aren't working. I checked your form: https://www.jotform.com/73035785895168 and it doesn't have a payment integrated. Can you please provide the id of the forms?