What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What appears on my statement when a payment is taken?

    Asked by guest_22742550073044 on October 01, 2012 at 05:26 AM

    Hi there,

     

    I have a payment on my statement which I don't know who it is and I've narrowed it down to you guys, thought it doesn't say payment to JotForm. Is there a different company which takes my subscription payment?

     

    Thanks

    Graham

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 01, 2012 at 05:44 AM

    Hi,

    May we please have your email address? For us to check wether it is us who billed you. We'll wait for your response.

    Thanks

  • Profile Image

    Answered by guest_22742887528062 on October 01, 2012 at 06:39 AM

    sure it's graham.davies@thegayuk.com, thanks. 

     

    I just spoken with MBNA and they say that the new company named and JotForm were apparently linked.

     

  • Profile Image
    JotForm Support

    Answered by liyam on October 01, 2012 at 07:22 AM

    Hello, Graham.  It may be one of our payment gateway services that you're using which is Fastspring, or the company name of JotForm which is Interlogy LLC.