What appears on my statement when a payment is taken?

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    guest_22742550073044
    Asked on October 01, 2012 at 05:26 AM

    Hi there,

     

    I have a payment on my statement which I don't know who it is and I've narrowed it down to you guys, thought it doesn't say payment to JotForm. Is there a different company which takes my subscription payment?

     

    Thanks

    Graham

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    Rodjit
    Answered on October 01, 2012 at 05:44 AM

    Hi,

    May we please have your email address? For us to check wether it is us who billed you. We'll wait for your response.

    Thanks

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    guest_22742887528062
    Answered on October 01, 2012 at 06:39 AM

    sure it's graham.davies@thegayuk.com, thanks. 

     

    I just spoken with MBNA and they say that the new company named and JotForm were apparently linked.

     

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    liyam
    Answered on October 01, 2012 at 07:22 AM

    Hello, Graham.  It may be one of our payment gateway services that you're using which is Fastspring, or the company name of JotForm which is Interlogy LLC.