What appears on my statement when a payment is taken?

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    Asked on October 01, 2012 at 05:26 AM

    Hi there,


    I have a payment on my statement which I don't know who it is and I've narrowed it down to you guys, thought it doesn't say payment to JotForm. Is there a different company which takes my subscription payment?




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    Answered on October 01, 2012 at 05:44 AM


    May we please have your email address? For us to check wether it is us who billed you. We'll wait for your response.


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    Answered on October 01, 2012 at 06:39 AM

    sure it's graham.davies@thegayuk.com, thanks. 


    I just spoken with MBNA and they say that the new company named and JotForm were apparently linked.


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    Answered on October 01, 2012 at 07:22 AM

    Hello, Graham.  It may be one of our payment gateway services that you're using which is Fastspring, or the company name of JotForm which is Interlogy LLC.