What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form does not respond

    Asked by mediaocean_orceo on October 01, 2012 at 05:55 AM

    Hi,

    I sent this issue already a while ago. Form #22334644496357 is not working properly. When I click on send, I don't get a thank you message, or any info if the form was sent. And when I look up in Google Drive, no information has been sent. What is the issue here?

     

    Best regards,

    Oliver 

    Screenshot
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    JotForm Support

    Answered by Rodjit on October 01, 2012 at 06:19 AM

    Hi,

    I cloned your form and I dont see any thank you message that is being setup, please make sure that you hit "Saved" when doing changes.

    Also, I have tried the integration with Google Drive and all are working fine, see image below:

    The best solution for this issue is to remove the first integration, logout, clear page cache and do the integration again.

    Hope this helps and please let us know for any questions.

    Thanks