- SjohnAsked on January 13, 2018 at 06:43 PM
I am trying to update the quantity on a registration from 16-20 and it won't save. I make the change, but it won't save and doesn't appear. Thanks
- JotForm SupportEltonCrisAnswered on January 13, 2018 at 09:37 PM
You will have to edit it in the payment settings. Select the product and edit its quantity. To save it, just click the save quantity button then save the product. So far I could not reproduce the problem on my forms.
Is this what you're referring? If not, kindly give us more details.
- SjohnAnswered on January 14, 2018 at 01:21 AM
That is not what I am taking about. I am trying to update quantity using the Inventory Widget. It will not save the quantity I want....
- JotForm SupportArdian_LAnswered on January 14, 2018 at 04:44 AM
Can you please remove the current products and put them again. It wasn't working on my side either, but after removing them and putting the widget again it is working fine.
Please let us know if you have any other question.
- SjohnAnswered on January 14, 2018 at 09:21 PM
Ok - so that worked...thanks. But has created a new issue. It deleted all the data associated with the old product registration which I need. How do I get that back?
- JotForm SupportArdian_LAnswered on January 15, 2018 at 03:48 AM
I have submitted a ticket to our developers and you will be notified on this thread as soon as possible. We are sorry for any inconvenience caused.
- SjohnAnswered on January 16, 2018 at 08:21 PM
Is anyone going to get back to me on this issue? Very important I capture the details you had me delete....
- JotForm Supportashwin_dAnswered on January 17, 2018 at 02:30 AM
The issue is already reported to our backend team. We will get back to you as soon as we have nay update form them.
Please note that when you delete a form field, it will also delete the associated submission data as well. Have you tried to take advantage of our "Revision History" feature to revert back your form to earlier revision? When you revert back your form to earlier revision, it will restore the form fields along with the submission data as well. The following guide should help you how to use revision history to revert back your form to an earlier revision: https://www.jotform.com/help/294-How-to-View-Form-Revision-History