Problem with Autoresponder email

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    movz
    Asked on January 14, 2018 at 11:54 AM

    It's not being sent.

    As far as I can see it's all set up correctly but email is not arriving.

    Not going into spam.

    Pls advice.

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    Marvih
    Answered on January 14, 2018 at 12:46 PM

    Autoresponder Email is not supported in Encrypted Forms.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

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    movz
    Answered on January 14, 2018 at 01:05 PM

    Is there a technical reason for this or is this a Jotform decision?

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    Marvih
    Answered on January 14, 2018 at 01:10 PM

    This is really intended for Encrypted Forms.

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    movz
    Answered on January 14, 2018 at 02:09 PM

    Thanks Marvih just find it odd I can get a notification email but the form submitter can't.

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    Marvih
    Answered on January 14, 2018 at 02:26 PM

    Because, before Jotform sends you the email, the data is already encrypted in Jotform servers right after you hit the submit button.

    So if you have an Autoresponder email (Assuming they enabled it), the customer still won't see the data since it is already encrypted and will require the Key you have so they can read it.

    Hope I was able to help.

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    movz
    Answered on January 14, 2018 at 03:31 PM

    Understood, thank you.