Problem with Autoresponder email

It's not being sent.

As far as I can see it's all set up correctly but email is not arriving.

Not going into spam.

Pls advice.

Autoresponder Email is not supported in Encrypted Forms.

https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

Is there a technical reason for this or is this a Jotform decision?

This is really intended for Encrypted Forms.

Thanks Marvih just find it odd I can get a notification email but the form submitter can't.

Because, before Jotform sends you the email, the data is already encrypted in Jotform servers right after you hit the submit button.

So if you have an Autoresponder email (Assuming they enabled it), the customer still won't see the data since it is already encrypted and will require the Key you have so they can read it.

Hope I was able to help.

Understood, thank you.