Can I change payment from credit card to PayPal?

  • Profile Image
    Double_Reading
    Asked on January 14, 2018 at 08:09 PM

    Dear JotForm Team:

    I have had a JotForm account for my research lab (in the name of Double Reading) for many months, and I would like to keep it. But it was being paid for on a CITI Bank credit card, which was stopped when my husband, the primary card holder, died in November 2017.

    I have a PayPal account which I would now like to use to cover the JotForm billing. Why switch to PayPal? Because the PayPal charges go directly and automatically to my own checking account every month, so payment can't be affected by my husband's death.

    Does JotForm accept PayPal? If so, could you please direct me to how to make that change to the Jotform payment?

    Please note that I would hope to maintain my past level of service, at the same monthly charge (Economy Plan, $19.95 USD).

    Thank you very much for your attention,

    Janet Fodor

    Dr. Janet Dean Fodor, Distinguished Professor,

    PhD Program in Linguistics,

    The Graduate Center, City University of New York.

    email: jfodor@gc.cuny.edu

  • Profile Image
    Ardian_L
    Answered on January 15, 2018 at 05:04 AM

    You have to cancel your subscription and then you need to upgrade again using PayPal. 

    Please follow the instructions below on how to downgrade your subscription:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    Let us know if you have any other question.